With numerous courier service companies out there, it can be quite hard to settle for the best option. One of the ways to tackle this issue is by looking at online reviews, recommendations, ratings, etc. As people talk about their experience, you’ll be able to make a decision using that information. Market reputation by checking the actual clients is another way to help pick a particular courier service. You will have information such as reliability, cost as well as on-time delivery to help you make the right decision.
However, if you need to deliver sensitive documents, you will need a company that understands the gravity of your situation and acts accordingly. Therefore, your needs and requirements will also play a huge role in choosing the right courier service provider.
Here are some tips to guide you.
Numerous courier service providers don’t operate in certain regions and countries but outsource the delivery to another company. This may result in a delay or even loss of the parcel. Not to mention that this can be quite expensive for you. As such, it is imperative that you pick a parcel delivery service that has an office in the region you wish to send the parcel. It’s advisable to select a local agency for domestic packages and an international one when you want to send consignments overseas.
The broad experience of a parcel delivery company will certainly earn it some points over those who have been in the industry for a lesser period. Consider the number of years that the company has been in the field. In most cases, an established form will have better reach, network, reliability and the ability to assist you in case of a courier mishap or emergency. Also, with their experience, you can expect the parcel to arrive at the decided destination safely.
The courier industry is a domain that heavily relies on trustworthiness and credibility. Don’t just pick one because they claim to offer the services you want at an affordable rate. This will, of course, be a part of their marketing industry. You should verify the genuineness of these statements from third-party sources.
Perhaps one of the best ways to know about a courier service is through word of mouth. Ask your friends, colleagues as well as family members regarding their experiences when dealing with a courier agency. You can ideally refer to consumer reports to know what type of complaints are registered against a certain company. The last thing you want is to entrust the delivery to someone which will default on the task, break a fragile parcel or even misplace it.
Try as much as you can to find a company that will handle delivery issues, insurance claims and such in a professional manner.
The Terms and Conditions
You should not only ascertain that the service is ideal but also assess the facilities offered by the courier service provider. They must have a toll-free number and an online chat service in case you wish to contact them at any given time. They should ideally have an ideal website that provides all the information regarding the services that they offer as well as a comprehensive, and easy to understand, list of FAQs.
The site should ideally host a package-tracking feature with GPS that allows you to know the status of your package as it travels through the network. Some agencies ideally provide volumetric weight and estimate calculator on their site to enable users to know the exact amount to pay.
If a courier service provider offers such features, then that should be a good sign.
Customer Service & Support
I am quite certain that nobody likes to deal with rude individuals, particularly if you’re going to interact with them almost regularly. Just imagine a situation where you can see on the tracking software that the package was intended to reach New York and is now on its way to Sweden just because it was loaded on the wrong plane. You immediately contact the agency, but the customer representative shows no urgency or concern in dealing with your situation and are rude. You then decide to speak to the manager, but they end up being of little help and actually blame you for the mishap.
If you wish to avoid such a situation, then you should ensure that the courier service has a team of capable and helpful customer support individuals.